Shipping
Free delivery
Applies to UK Mainland (excluding Rural Scotland) orders placed online totaling £50 or more.
Next day delivery
Applies to UK Mainland orders placed before 12pm (GMT/BST) Tuesday to Friday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders placed between 2pm Thursday and 2pm Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday.
We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive. Please allow 3-5 working days for delivery during a VAT free sale.
Standard Delivery Charges
Domestic- United Kingdom
Standard Delivery: 3-5 Business Days £5.99
Express Delivery: 1-2 Business Days £7.99
Region 1
Albania, Andorra, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Denmark, France, Germany, Italy, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, San Marino, Slovenia, Spain, Sweden, Vatican
Standard Delivery: 7-14 Business Days £17.99
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Region 2
Austria, Greece
Standard Delivery: 7-14 Business Days £23.94
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Region 3
Bulgaria, Czech Republic, Estonia, Finland, Hungary, Lithuania, Poland, Portugal, Romania, Slovakia
Standard Delivery: 7-14 Business Days £29.94
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The Rest of The World
Standard Delivery: 10-17 Business Days £48
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Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Delivery window
Delivery times may vary from standard business hours. Our couriers deliver up until 7pm, but may go beyond this during busy periods. To keep you up to date our couriers will message you with an estimated hour delivery slot. Should you be unable to receive your parcel at this time you will be able to delay your delivery for up to three working days to a time more convenient to you.
Damaged, incorrectly delivered or missing items
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below). We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or products missing from orders.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.
Goods left with a neighbour
It is our couriers policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.
Delivery address
You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday.
You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.
Delivery notification service
To keep you up-to-date and to help deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery.
These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (DPD) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.
Delivery service updates
Online orders are delivered by courier companies on our behalf. For further information regarding potential service disruptions in your area (UK only), please visit DPD or UKMail for details. Updates are subject to change.
European delivery
Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.
DPD (Dynamic Parcel Distribution) - Cross Border Predict service is now available to the following countries: Belgium (2-6 hour time slot), Czech Republic (3 hour time slot), Germany (2-6 hour time slot), Luxembourg (2-6 hour time slot), Netherlands (1-4 hour time slot) & Slovakia (3 hour time slot). This means that a delivery time slot notification will be sent to you by text message (if phone number provided) or email.
Please note we're unable to deliver to BFPO addresses.
Product restrictions
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.
Customs
When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
Distribution Centre
In line with government guidelines, we have put strict measures in place as the safety of our employees and customers is very important to us. We are also working hard to ensure the best service possible to you, whilst these measures are in please.
COVID-19 Measures
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Social Distancing
Social distancing measures have been adopted so employees can stay at least 2 metres away from each other, as well as having aisles configured to ensure they can also observe these social distancing rules.
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Hygiene
We regularly sanitise all areas which our staff and packaging come into contact with, as well as ensure there is minimal contact to packaging by employees.
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Travel
We do not have any employees who use public transport to travel to work.
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Delivery Network
Our network of delivery services (DPD & Parcel force) have implemented their own measures to adhere to social distancing, as well as introducing contact free delivery processes as well as a new Swap It process which eliminates contact and ensures social distancing. More details can be found on their websites
Returns​ Information
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Please inform us of your intention to return goods by filling out the form at the bottom of this page (returns cannot be processed without prior authorisation).
Your order reference number will need to be clearly marked on the paperwork you send back with the goods, so that we can process your return efficiently. We strongly recommend you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
If you’re unable to send goods back to us you can request that we arrange a collection (at our discretion) however the cost of this may be deducted from any refund due. Collections usually cost £15+VAT but please note you may need to pay in advance.
Unwanted goods
Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.
Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
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Hair Extensions, synthetic or human
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Hair brushes, extensions & accessories
This list is not exhaustive, your statutory rights are not affected.
Please note returns can take between 7-10 days to be processed and a refund issued.
Damaged, incorrectly delivered or missing goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below). We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.
Faulty goods
In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available.
If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).